Buyer FAQ
Practical answers to help you prepare a glass enquiry.
Before you enquire
Clear requirements help us review your project and prepare a relevant quotation.
Prepare an enquiryWhat should I include in a glass enquiry?
Send the glass type, build-up or thickness, panel dimensions, quantity, drawings, delivery destination and any required standards. If the specification is still being developed, tell us the intended application.
Can I discuss a custom glass specification?
Yes. Share your drawings and requirements so the glass construction, processing details and availability can be reviewed for your project.
How are price and lead time confirmed?
A quotation depends on the confirmed specification, quantity, processing and packing requirements. Ask for the production schedule and delivery terms with your enquiry.
What is the minimum order quantity?
Please share the product, panel sizes and quantity you need. Minimum quantities are reviewed for the actual order rather than stated as one figure for every glass type.
Can you provide compliance documentation?
Include the destination market and required standard in your enquiry. Available documentation and any testing requirements must be confirmed for the specific product and construction.
How do I arrange packing and delivery?
Tell us your delivery destination and handling requirements. Confirm packing, shipping scope and delivery terms in the quotation before placing an order.